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Glenn Clarida

Customer Service Manager

Glenn Clarida is our Customer Service and Engagement Manager, who’s been with GoShorty from the very start. His previous work in the financial industry equipped him with a strong insight into the commercial landscape, and an ability to demystify complex processes for our customers – and occasionally colleagues! Glenn’s passionate about delivering amazing customer service – speaking to people, solving problems, and assisting in any way he can is his favourite aspect of the job. Heading up our customer service and engagement team, he leads by example – connecting with customers via a variety of channels, including social media, phone calls, emails, and our website’s live chat. Glenn’s responsible for the fact that there’s always someone available to respond to customers and our online reviews. In fact, our overwhelmingly positive TrustPilot Reviews are in no small part thanks to Glenn’s continued commitment to ensuring our customers are well-cared for at every stage of their journey with us.

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Glenn on Our Commitment to Customer Service

“I’m a firm believer that great insurance is about more than just a policy – it’s about someone being there when you need to ask a question. Our team is based right here in Stockport, and we’re dedicated to making things as simple as possible to understand. We know that insurance lingo can be a bit of a headache, so we’ve made it our mission to demystify the jargon and speak your language instead. My advice? Don’t ever feel like you have to figure it out on your own. If you’re unsure about which policy is right for you, or whether you’re eligible, just get in touch. We’re real people who are here to help you get on the road with total confidence.”

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