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Complaints – for when things go wrong – we will always make sure we make things right again!

We are proud of our customer service and endeavour to meet our commitments to our service level standards and treat our customers and business partners fairly.

In the event we fall short of your expectations we value your feedback to help us to maintain and improve our service to our customers. Should you have cause to complain, please telephone the Office Manager, in order that the matter may be resolved to your satisfaction? If your complaint is not resolved, please write to the Office Manager and we will acknowledge your complaint and advise you of the person who will deal with your complaint. We will send a copy of our complaints procedure which sets out the process and timescales for handling your complaint.


London House,

London Road South,
SK12 1YP

Complaints contact telephone no: 0333 433 0001