Complaints

Complaints

We are proud of our customer service and endeavour to meet our commitments to our service level standards and treat our customers fairly. In the event we fall short of your expectations we value your feedback to help us to maintain and improve our service to our customers.

Should you have cause to complain, please contact us using one of the following methods:

Telephone: 0333 433 0001

Email: complaints@goshorty.co.uk

Post:

GoShorty,
London House,
London Road South,
Poynton,
Cheshire,
SK12 1YP

We try to resolve complaints quickly, usually within three business days, at which point we will send you confirmation in writing that your complaint has been resolved. We sometimes may require a bit longer to resolve your complaint and will send you an acknowledgement letter telling you when we hope to reach a decision and will continue to keep you updated on our progress.

Once resolution has been agreed we will then write to you with our complaint decision (this is called a final response).

If at the end of the process you remain dissatisfied, you may contact the Financial Ombudsman Service via www.financial-ombudsman.org.uk or you can write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR