Our refund policy is determined by the product purchased.
For GoShorty Short Term Car/Van Insurance:
You are entitled to cancel your policy at any time. Due to the short period nature of this policy there will be no refund of premium.
For GoShorty Learner:
Policies of less than one calendar month’s duration
You are entitled to cancel your policy at any time. Due to the short period nature of this policy there will be no refund of premium. An administrative charge of no less than £25 will apply. If you cancel the policy after cover has commenced, you will not be entitled to a refund. Due to the short term nature of 1 to 28-day policies, there is no cooling-off period.
Policies of more than one calendar month’s duration.
You are entitled to cancel your policy at any time. If you cancel within 14 days of your policy starting, or within 14 days of receiving your documents (whichever occurs later) you will, subject to no claims having been made by you, or claims made against you, receive a refund of premium less a charge for the days for which cover has been in force. A minimum administration charge of £25 will also apply.
If you cancel cover after those 14 days you will as per the terms of the policy, not be entitled to any refund of premium. Where the insurer pays us a commission any clawback due to them as a result of cancellation will be deducted from any refund due together with an administration charge of no less than £25.