We are proud of our customer service and endeavour to meet our commitments to our service level standards and treat our customers and business partners fairly.
In the event we fall short of your expectations we value your feedback to help us to maintain and improve our service to our customers. Should you have cause to complain, please telephone the Office Manager, in order that the matter may be resolved to your satisfaction? If your complaint is not resolved, please write to the Office Manager and we will acknowledge your complaint and advise you of the person who will deal with your complaint. We will send a copy of our complaints procedure which sets out the process and timescales for handling your complaint.
London Road South,
Complaints contact telephone no: 0333 433 0001
If you are dissatisfied with the final outcome from our complaints process, you can refer your complaint to the Financial Services Ombudsman. (www.financial-ombudsman.org.uk Phone 0800 023 4567)