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Frequently Asked Questions – Claims

How do I make a claim?

All claims must be reported directly to your Insurer within 24 hours of the incident occurring. Your Insurer’s contact information can be found in your policy documents. It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or you decide you are not going to make a claim, so your interest can be protected in the event of any claim made against you.

What should I do if I am involved in an accident?

All claims must be reported directly to your Insurer on the telephone number found on your documents within 24 hours of the incident occurring. It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or decide you are not going to make a claim so they can protect your interest from any claim made against you.

How do I make a claim on my Motor Excess Protection Insurance policy?

If you have purchased Motor Excess Protection Insurance as an optional add-on extra, please refer to the policy wording issued to you. You have 30 days from the date of the incident to notify your Insurers of a claim.

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