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Frequently Asked Questions – Documents

What if I haven’t received my email with the documents?

Providing you entered your email address correctly; you will receive an email from us. If you do not receive a confirmation e-mail from us within the hour, please check your spam or junk mail folders. If you have still not received your documents, get in contact with us to request they are sent again.

I have given you the wrong email address, what can I do?

Please send us an email to request duplicate documents to be sent to the correct email address. You will need to state your vehicle registration number, date of birth and postcode for verification purposes.

How do I know if my insurance cover has been accepted?

Once you’ve entered your payment details, the “payment confirmation” page will be displayed after your payment has been authorised by your card company. This page is confirmation of your cover and will display your policy details. Your policy documents, including your certificate of insurance can be printed from the email you will have received.

How do I get my documents?

Your documents will be sent by email immediately after purchase to the email address that you provided on our online form.

Will I get documents in the post?

Policy documents are sent to the email address provided on the policy. If you would like the documents posted out to you, please send your request to, quoting your policy number.

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