+Can I change the policy after the insurance has started?
+Can I add extra days to my policy?
+Can I cancel my insurance policy?
Our refund policy is determined by the product purchased.For GoShorty Short Term Car/Van Insurance:
You are entitled to cancel your policy at any time. Due to the short period nature of this policy there will be no refund of premium.For GoShorty Learner:
Policies of less than one calendar month’s duration
You are entitled to cancel your policy at any time. Due to the short period nature of this policy there will be no refund of premium.
An administrative charge of no less than £25 will apply. If you cancel the policy after cover has commenced, you will not be entitled to a refund. Due to the short term nature of 1 to 28-day policies, there is no cooling-off period.
Policies of more than one calendar month’s duration
You are entitled to cancel your policy at any time. If you cancel within 14 days of your policy starting, or within 14 days of receiving
your documents (whichever occurs later) you will, subject to no claims having been made by you, or claims made against you,
receive a refund of premium less a charge for the days for which cover has been in force. A minimum administration charge of
£25 will also apply.
If you cancel cover after those 14 days you will as per the terms of the policy, not be entitled to any refund of premium. Where the insurer pays us a commission any clawback due to them as a result of cancellation will be deducted from any refund due together with an administration charge of no less than £25.
+How can I pay for the insurance policy?
+My payment has not been accepted, what shall I do?
+How do I make a claim?
+How do I make a claim on my Motor Excess Protection Insurance policy?
+How do I get my documents?
+Will I get documents in the post?
+What type of driver’s licenses do you accept?
+How long do I need to have held a licence to get insurance cover?
+Can I buy insurance to export a vehicle outside of the UK?
+Can I drive abroad with this insurance?
+Can I buy insurance to retrieve an impounded vehicle?
+Can I insure a car that does not belong to me?
+Can I insure a vehicle without the registration number?
+Can I buy cover for dates in the past?
+When will my vehicle appear on the MID listing?
+What can I use my vehicle for?
+Do you insure left-hand drive vehicles?
+Do you insure campervans, caravanettes or motorhomes?
+Do you insure horseboxes?
+Do you insure minibuses?
+Do you insure lorries?
+Do you insure modified vehicles?
+Can I buy road tax with my GoShorty insurance?
+Can I drive other vehicles?
+Does your insurance cover towing?