Frequently Asked Questions

Due to the short term nature of the cover we provide, no amendments can be made once the policy has been purchased.

Due to the short term nature of the cover we provide, no amendments can be made to the policy after the insurance has started. You can, however, purchase a new short term policy once your cover ends.

CANCELLATION AND REFUND POLICY

Our refund policy is determined by the product purchased.

For GoShorty Short Term Car/Van Insurance:

You are entitled to cancel your policy at any time. Due to the short period nature of this policy there will be no refund of premium.

For GoShorty Learner:

Policies of less than one calendar month’s duration

You are entitled to cancel your policy at any time. Due to the short period nature of this policy there will be no refund of premium.

An administrative charge of no less than £25 will apply. If you cancel the policy after cover has commenced, you will not be entitled to a refund. Due to the short term nature of 1 to 28-day policies, there is no cooling-off period.

Policies of more than one calendar month’s duration

You are entitled to cancel your policy at any time. If you cancel within 14 days of your policy starting, or within 14 days of receiving your documents (whichever occurs later) you will, subject to no claims having been made by you, or claims made against you, receive a refund of premium less a charge for the days for which cover has been in force. A minimum administration charge of £25 will also apply.
If you cancel cover after those 14 days you will as per the terms of the policy, not be entitled to any refund of premium. Where the insurer pays us a commission any clawback due to them as a result of cancellation will be deducted from any refund due together with an administration charge of no less than £25.

Payments are processed by Worldpay on our behalf who use their own secure server.
We accept the following cards: VISA, VISA ELECTRON, MASTERCARD, MAESTRO

Try putting your details through again. If you continue to have a problem, please contact your card issuer for advice. For data protection reasons, your card issuer will not disclose to us the reason for a card being declined.

All claims must be reported directly to your Insurer within 24 hours of the incident occurring. Your Insurer’s contact information can be found in your policy documents. It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or you decide you are not going to make a claim, so your interest can be protected in the event of any claim made against you.

All claims must be reported directly to your Insurer within 24 hours of the incident occurring. Your Insurer’s contact information can be found in your policy documents. It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or you decide you are not going to make a claim, so your interest can be protected in the event of any claim made against you.

If you have purchased Motor Excess Protection Insurance as an optional add-on extra, please refer to the policy wording issued to you. You have 30 days from the date of the incident to notify your Insurers of a claim.

Your documents will be sent by email immediately after purchase to the email address that you provided on our online form. You can also view, print, and download your documents from our member's area once registered.

Policy documents are sent to the email address provided on the policy. If you would like the documents posted out to you, please send your request to info@goshorty.co.uk, quoting your policy number.

We accept the full UK license and EU/EEA license for Car and Van Insurance and the UK provisional license for Learner Driver Insurance.

For Car and Van Insurance you will need to have passed your driving test for a minimum period of 24 weeks and be in possession of a full UK or EU/EEA driving licence for the same period. If you are a learner driver, you will need a UK provisional licence.

No. Under the cover that our Insurers provide, all journeys must begin and end in the UK.

No. Under the cover that our Insurers provide, all journeys must begin and end in the UK.

No. Our insurance cannot be used on vehicles that have been seized, impounded, or taken by the police.

Yes! In all cases we require that you have the owner’s permission to use the vehicle before purchasing a policy.

No. You cannot buy insurance without a UK registration number.

No. It is not possible to backdate insurance cover.

Once you have purchased a policy from us, your insurance details will be passed to the Motor Insurance Database (MID). They are passed within the timescales required by the MID, but due to the short term nature of these types of insurance, it is possible your policy may have expired before the details are loaded to the database. We always recommend that you print your Insurance Certificate and have this with you as this remains valid proof of your insurance and legal entitlement to drive the vehicle.

We provide cover for you to use your vehicle for social, domestic and pleasure purposes, commuting to and from a permanent place of work, and personal business use only.

No, sorry, we don’t cover this type of vehicle.

No, sorry, we don’t cover these types of vehicle.

No, sorry, we don’t cover this type of vehicle.

We cannot provide insurance cover for vehicles with more than 8 seats, including the driver.

We offer cover on light commercial vehicles up to 3,500kg GVW.

Vehicles fitted with manufacturer-specified optional extras that are fitted at the time of manufacture are acceptable. Vehicles modified to cater for a disabled driver, or a disabled passenger are acceptable. All other modifications (cosmetic or performance related) are not acceptable.

The DVLA and most UK Post Offices will accept insurance certificates which have been downloaded from the Internet for road fund licence purposes.

No. The only vehicle you will be covered to drive is the one on your policy, but you can purchase another policy from us if you need cover on another vehicle.

Yes. The item being towed is covered for any damage that it may cause whilst it is attached to the vehicle. There is no cover for the actual boat/caravan/trailer.