Sorry no. We are unable to make any alterations to your insurance policy once payment has been authorised. Make sure that you enter the correct details when you purchase a policy.
No. It is not possible to make any alterations to your insurance policy once a payment has been authorised. Ensure that you list the correct vehicle and registration when you set up the policy.
Sorry no, once payment has been authorised, you are unable to make any changes or alterations to the information you have originally provided to purchase the insurance policy.
Temporary car insurance is a cost-effective way to insure yourself to drive a vehicle for a short period of time. By using temporary cover you’ll only pay for the what you need, offering full flexibility.
Yes – we insure cars for one day. At GoShorty, we offer insurance to vehicles for between 1 hour and 28 days.
Our car, van and learner policies all provide comprehensive cover in the UK. Policies purchased for the purpose of impound release provide third party only insurance.
Cover is available for social, domestic and pleasure use, social domestic and pleasure use including commuting to a single place of work, carriage of own goods or carriage of goods for hire and reward depending on the option selected during your quote. Please be aware, there is no cover for any goods carried in or on the vehicle, so you’ll need to find a separate policy with another provider to cover those goods (Please check our insurer criteria before purchasing).
Yes, but you need to have a supervising driver with you. A supervising driver needs to be aged 25 or older, and must hold a current, full UK driving licence which was issued at least 3 years ago.
You can, however you will have to start and end your insured journey in the UK. All of our insurance policies will be provided with the minimum level cover whilst driving in the European Union.
Providing you entered your email address correctly; you will receive an email from us. If you do not receive a confirmation e-mail from us within the hour, please check your spam or junk mail folders. If you have still not received your documents, get in contact with us to request they are sent again.
Please send us an email to request duplicate documents to be sent to the correct email address. You will need to state your vehicle registration number, date of birth and postcode for verification purposes.
Your documents will be sent by email immediately after purchase to the email address that you provided on our online form. You can also view, print, and download your documents from our member’s area once registered.
No, sorry, we don’t cover this type of vehicle.
No, sorry, we don’t cover these types of vehicle.
No, sorry, we don’t cover this type of vehicle.
The Motor Insurance Database, or MID, is the central record of all insured vehicles in the UK. It is managed by the Motor Insurers Bureau (MIB) and is used by the Police and the Driver and Vehicle Licensing Agency (DVLA) to enforce motor insurance laws, ensuring that vehicles driven on our roads are insured at all times.
Here at GoShorty we upload new policy information on behalf of our insurer partners to the MID database 7 days a week, 365 days a year.
If the MID is open for business, so are we!
Uploads are completed three times daily, in the morning at 5.30am, then at 9am, and again in the afternoon at 2pm, with vehicle information showing on the MID within two hours following submission, often sooner.
So for example, a GoShorty policy bought at 3am would be uploaded to MID at 5.30am, a policy bought at 6am would be uploaded to MID at 9am, a policy bought at 1pm would be sent over at 2pm and a policy purchase at 10pm would be uploaded at 5.30am the following morning.
It is a requirement that all insurers provide 95% of policy information to the MID within 7 days of the policy commencing. This means that a vehicle not yet appearing on the database can still be legally insured in the UK, it just hasn’t been uploaded to the MID yet. Because of this, we’d always advise you to have a copy of your policy documents to hand when using the insured vehicle, whether that be in digital form, or a printed copy, allowing you to prove that you are covered should the need arise.
If you’re stopped, and your insurance isn’t showing on MID, you don’t need to worry. It is not a legal requirement to show up on askMID. From the moment you buy cover from us, your insurance is valid at your selected dates and times. Your policy documents are your proof of cover – show them to the police officer, and you will have proved your insurance.
Payments are processed by Worldpay on our behalf who use their own secure server.
We accept the following cards: VISA, VISA ELECTRON, MASTERCARD, MAESTRO
Try putting your details through again. If you continue to have a problem, please contact your card issuer for advice. For data protection reasons, your card issuer will not disclose to us the reason for a card being declined.
All claims must be reported directly to your Insurer within 24 hours of the incident occurring. Your Insurer’s contact information can be found in your policy documents. It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or you decide you are not going to make a claim, so your interest can be protected in the event of any claim made against you.
All claims must be reported directly to your Insurer on the telephone number found on your documents within 24 hours of the incident occurring. It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or decide you are not going to make a claim so they can protect your interest from any claim made against you.
If you have purchased Motor Excess Protection Insurance as an optional add-on extra, please refer to the policy wording issued to you. You have 30 days from the date of the incident to notify your Insurers of a claim.
Our refund policy is determined by the product purchased.
For GoShorty Short Term Car/Van Insurance:
You are entitled to cancel your policy at any time. Due to the short period nature of this policy there will be no refund of premium.
For GoShorty Learner:
Policies of less than one calendar month’s duration
You are entitled to cancel your policy at any time. Due to the short period nature of this policy there will be no refund of premium. An administrative charge of no less than £25 will apply. If you cancel the policy after cover has commenced, you will not be entitled to a refund. Due to the short term nature of 1 to 28-day policies, there is no cooling-off period.
Policies of more than one calendar month’s duration.
You are entitled to cancel your policy at any time. If you cancel within 14 days of your policy starting, or within 14 days of receiving your documents (whichever occurs later) you will, subject to no claims having been made by you, or claims made against you, receive a refund of premium less a charge for the days for which cover has been in force. A minimum administration charge of £25 will also apply.
If you cancel cover after those 14 days you will as per the terms of the policy, not be entitled to any refund of premium. Where the insurer pays us a commission any clawback due to them as a result of cancellation will be deducted from any refund due together with an administration charge of no less than £25.
We accept the full UK licence and EU/EEA licence and UK provisional licence for Learner Driver Insurance.
If you are using an EU/EEA driving licence then residency criteria apply. Please refer to the Assumptions & Eligibility Criteria for the insurer that you are looking to use.
No. Under the cover that our Insurers provide, all journeys must begin and end in the UK.
Yes. However, for the period that you are insured for, you must start and end your journey in the UK in order for the Insurance to remain valid. All insurance policies will be provided with the minimum level cover whilst driving in the European Union.
No, you can only use your full UK driving licence to drive in the European Union. A UK Provisional licence is not accepted.
Yes. Our dedicated Impound Release insurance can be used to retrieve a vehicle from an impound. Please note that this is our only policy that can be used to retrieve a vehicle from an impound.
Unfortunately not. It is a requirement by law that you have a minimum of 30 days insurance cover to release an impounded vehicle. We only provide Impound Release Insurance on a Third Party Only Cover basis for a minimum of 30 days.
Please refer to the relevant insurer’s policy wording for their terms around cancellations. Should a refund be available, this will be calculated in line with the short-term period rates as shown in the policy wording. Any refund provided by the insurer will not be inclusive of our fees which are non-refundable.
GoShorty Breakdown Protection is an optional add-on you can purchase with your temporary insurance. It provides assistance if your vehicle breaks down during your insurance policy period.
In the event of a breakdown, this add-on can provide assistance including:
Local & national recovery within the UK.
Roadside assistance.
Home assistance.
Unfortunately, Breakdown Protection cannot be added after you’ve purchased your temporary insurance policy. You can only add it while buying your GoShorty temporary insurance policy.
GoShorty Excess Protect is an optional add-on you can purchase with your temporary insurance. It helps you recover up to £500 of the excess that you would have to pay if you needed to make a claim on your GoShorty temporary insurance policy during your cover period.
This add-on reimburses you for up to £500 of the excess amount stated on your GoShorty Certificate of Insurance in the event of a settled claim on a GoShorty temporary insurance policy where you are unable to recover your excess from a third party.
Excess Protect may not cover claims in certain circumstances, such as:
For a full list of exclusions, please refer to both your GoShorty policy wording for your relevant insurer, and the Excess Protect policy wording.
GoShorty Legal Expenses Cover is an optional add-on you can purchase with your temporary insurance. It provides legal protection if you’re involved in a car accident or other legal dispute related to your insured vehicle.
This add-on covers the cost of legal representation to assist with the recovery of losses when the insured person is involved in a motor accident which is not their fault.
Unfortunately, Legal Expenses Cover cannot be added after you’ve purchased your temporary insurance policy. You can only add it while buying your GoShorty temporary insurance policy.
